Refund policy

Returns Policy

Due to the nature of our business, many items are sourced or ordered specifically on behalf of a client. As such, all sourced and special-order items are final sale and are not eligible for return or refund. 

Faulty items

Please reach out to our customer service team within 7 days.  We will guide you through the process and assist with any questions you may have. 

Cancellation Policy

Please note that once an order is placed, cancellations are not possible. If you wish to cancel your order for a refund, a 5% processing fee will be deducted from the total transaction value.

Acceptance of Goods

By wearing or using an item, the customer acknowledges and accepts that the item has been received in satisfactory condition and is free from faults. Wearing or use of the item constitutes acceptance of the product.

Store Credit

Store credit is offered solely at our discretion and only in exceptional circumstances. There is no automatic entitlement to store credit in place of a refund.

Where a store credit is offered and accepted, all of the following conditions apply:

    1.    Written Acceptance

The customer must provide written confirmation of acceptance of the store credit within 7 days of the offer being made.

Failure to provide written acceptance within this timeframe will result in the automatic withdrawal of the store credit offer.

    2.    Return Timeframe

The item must be received by us within 7 days of the store credit being agreed.

Items received outside this timeframe will not be eligible for store credit, regardless of dispatch date.

    3.    Condition of Returned Items

All items must be returned in exactly the same condition as sold, including being:

    •    Unworn and unused

    •    Unwashed

    •    Free from damage, odours, marks, or alterations

    •    With all original packaging, labels, and tags intact, where applicable

Photographic and video evidence is taken prior to shipping to document the condition of each item. Returned items will be inspected and assessed against this evidence.

    4.    Right to Refuse Store Credit

We reserve the right to refuse or revoke store credit if, upon inspection, the returned item does not meet our condition requirements or differs in any way from its original dispatched state.

    5.    Non-Refundable and Non-Transferable Store Credit

Store credit is non-refundable and non-transferable.

This means that store credit:

    •    Cannot be exchanged for cash or a refund

    •    Cannot be transferred, gifted, sold, assigned, or shared with any other individual or account

    •    May only be used by the original purchaser and only on the original customer account

    •    Cannot be combined with or converted into any other form of payment

    6.    Social Media and Promotional Use

Store credit will not be offered for any item that has been:

    •    Used for content creation

    •    Featured, worn, displayed, or promoted on social media or online platforms, including but not limited to Instagram, TikTok, YouTube, blogs, websites, or other public or promotional channels

This applies whether the content is posted for personal, commercial, gifted, paid, or influencer purposes, and regardless of whether the post has been removed prior to return.

    7.    Final Decision

All decisions regarding eligibility for store credit are final and made at our sole discretion.

Social Media / Influencer

Items purchased from us may not be returned for a refund or store credit if they have been used for content creation, promotion, or social media exposure.

This includes, but is not limited to, items that have been:

    •    Worn, featured, photographed, filmed, or displayed

    •    Shared on social media platforms such as Instagram, TikTok, YouTube, blogs, websites, or other public or promotional channels

Purchasing an item, publishing content featuring that item, and then attempting to return it for store credit is not permitted.

If you wish to collaborate with us, receive gifted items, or request promotional use, this must be agreed in writing prior to purchase.

Faulty Goods

We take great care to ensure all items are checked prior to dispatch. However, if you believe you have received a faulty item, the following terms apply:

    1.    Notification of a Fault

Any faults must be reported to us in writing within 7 days of delivery. Notification must include:

    •    Your order number

    •    A clear description of the alleged fault

    •    Clear photographic and/or video evidence

Claims submitted without adequate evidence may be delayed or refused.

    2.    Assessment and Inspection

All faulty item claims are subject to assessment and verification. We reserve the right to request the item be returned for inspection before any resolution is offered.

    3.    Definition of a Fault

A fault is defined as a manufacturing defect that was present at the time the item was dispatched.

Faults do not include:

    •    General wear and tear

    •    Accidental or deliberate damage

    •    Damage caused by misuse, improper handling, washing, heat, chemicals, or failure to follow care instructions

    •    Alterations or repairs carried out by the customer or a third party

    •    Issues arising after delivery

    4.    Condition and Use

Items that have been used, worn, washed, altered, or damaged after delivery may not be accepted as faulty unless the fault can be clearly shown to have existed at the time of receipt.

    5.    Resolution – Store Credit Only

Where a fault is confirmed following inspection, store credit will be issued as the sole resolution under our policy.

    •    Store credit will be issued to the value of the item purchased

    •    Store credit will be applied to the original customer account

    •    Store credit is non-refundable and non-transferable

    •    Store credit must be used in accordance with our Store Credit Terms & Conditions

Store credit will be issued once the faulty item has been received and inspected, unless sufficient photographic or video evidence is accepted at our discretion.

    6.    Return of Faulty Items

Where a return is required, items must be returned in line with our instructions. Reasonable return postage costs will be covered for confirmed faulty items.

    7.    No Fault Found

If, following inspection, the item is found not to be faulty, we reserve the right to:

    •    Decline store credit

    •    Return the item to the customer

    •    Recover reasonable costs incurred during the assessment process

    8.    Statutory Rights

Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015

Acceptance of Terms

By placing an order, the client confirms that they have read, understood, and agreed to these terms and conditions.

For sizing guidance or further information, our team is delighted to assist you. You can contact us via email: info@beylams.com

Thank you for choosing us for your curated luxury.